Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
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Quick Business Tips 20 September 2005 Vol 1 No# 4

Helping you get more done in less time and improve your business success

1. Quick And Easy New Business- Business Success

2. Let Your Compliments Flow Like Wine - Motivation

1. Quick And Easy New Business- Business Success

The last week of August was a whirlwind of four wonderful speaking engagements, three covering the topic of improving customer service and profits. The part of speaking that I always love is mixing with everyone afterwards. I'm usually regaled with great stories that highlight points made in my presentation.

Let me retell a story told to me over coffee by one of the fabulous members of the Electrical and Communications Association Queensland during their National Conference in Ayers Rock.

"Debbie, we had a large contract that was coming in a few month, but in the interim we needed to take up the slack. Naturally we thought we'd go to our customers first and see if we could get some new business from them.

We initially thought we'd contact 1000 of them with the idea of offering a complimentary check of their external electrical connection. We began with a trial of 100 letters and got 80 appointments! In fact we got so much work from that first mailout of 100 we couldn't even contemplate sending more letters we were so flat out!!!"

So whats the point?

  1. Your customer database is one of your most valuable assets.
  2. Go to the people that know you and love you first for more business.
  3. How easy is it to think of an angle and contact them? One of my favourite stories is when someone who had heard my presentation six months prior, sat next to me on the way home from the NZ Financial Planning Conference Gala dinner July 2002. He said "Debbie, you inspired me so much that I asked my PA to work a few evening to contact my clients by phone to get their email addresses. Everytime she called a client, they wanted to speak with me. You know Debbie, I have done hundreds of thousands of dollars in new business and I still haven't even sent out one email".
  4. Here's a great P.S. to add to any communication (especially invoices) "Your Referral Is Our Greatest Compliment"

P.S. How good is your database? Consider checking out Superb Tips and Tricks For Managing Your Customer Information. This book is 1/2 database strategy and 1/2 stunning time saving tricks on how to quickly and profitably use it.

2. Let Your Compliments Flow Like Wine - Motivation

It's a terrible shame.
Very young children always get complimented, don't they? "Well done! You look so lovely! Aren't you clever?" As we age, the compliments that we receive AND GIVE, dry up. When is the last time you complimented your children? Your partner? Your employees or work mates? Your friends? Strangers in the elevator or while standing in line?

Don't wait for a disaster to happen before you show your appreciation to those in your inner circle. Make it a habit and extend it to everyone. You'll be rewarded greatly. You might have to overcome an inner shyness - but do. It's not hard to find something positive about every single person. Compliments are so rare, and it's a shame.

So when you are next in a line and think the person next to you has a neat haircut; your child did well with their homework; a work colleague looks especially nice, has a new perfume - tell them.

I try to do this all the time. I've never been regarded as weird by strangers and often the reward of a real rush of pleasure let's you know you've made someone's day.

PS - Men - you too!

This is just one of the many, many tips in our book Superb Tips and Tricks For Managing Your Customer Information.

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