Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Why you should consider txt messaging clients

Evolving habits

Can you remember the last time you’ve seen someone young actually talk on their cell phone (even if they’re lying on the sofa at home?) It’s not just kids. Many business people and adults send and receive txt messages. Beyond their children texting them with “Call me” adult texting is for the more immediate and important in nature.

Phone changes

I predict the iphone is just the tip of the coming storm of change in mobile phones which make it easier to write and read txt messages for us less nimble fingered and sighted adults.

Via computer

Texting doesn’t have to be from your phone. Use the ease of your computer keyboard. If it isn’t built into your software, you can use a service, Skype as well as Vodafone.

Immediate inexpensive attention

If you want to be immediate and get attention – you know their phone will be with them and it’s under 20 cents a pop. Email is free, but for those without Internet and email enabled cell phones, it’s chained to the computer.

How you would use it

You have two types of text messaging at your disposal. Only text, called SMS (Short Message Service) and MMS (multimedia messaging service) which includes audio and video. Think ringtones, pictures, games.

How you would use them:

- Appointment Update - running late, come early
- Pick up (something is ready)
- Sale (announcements)
- Coupons, vouchers, last minute or urgent offers
- Reminder, prompt (meetings, events, appointments, renewals)
- Staff communications
- Response mechanisms (radio, magazine, ads)
- Contests
- Customer service
- Incoming feedback


- Definitely opt-in (by request) only. Do not consider sending to people who haven’t given permission.
- Not one size fits all. Beyond client reminders, prompts and staff communications it is more suitable for teens and young adults; people on the move like sales, field staff, people in the trade.


Debbie Mayo-Smith (BSc Hons Econ) is an International Motivational Business Speaker and Managing Director of SuccessIS! ( and a leading specialist in easy practical ways to improve business profitability, personal productivity and Internet marketing. Debbie lives in NZ and travels the world speaking, writing and training. By the way, if you'd like to get lots of neat tricks like this, plus marketing and business development tips, why not enrol for our free newsletter?

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