Make them feel famous:
When you see articles, interviews or items of note in the press about your clients, cut them out, laminate them and then send them to the client. It’s something they won’t do for themselves and they’ll really love it.
It’s likely if you see it in a magazine you can get the PDF for them too.
If you like this tip please share it with your friends and colleagues.
With each second of your day spoken for, how can you remember to pick up the phone to say hello to top customers?
A clever idea is to create a recurring task (every nine to 12 weeks) to prompt and remind you to call your VIPs.
In Outlook your Task folder is beneath the Sent Items folder. In Gmail it’s called To Do. In Lotus Notes it’s called To Do. Try using this trick on your phone also.
If you like this tip please share it with your friends and colleagues.
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Books
Marketing in Today's Wired World alerts you to the many profitable and clever ways you can use email, txt, video and audio messages to boost revenues, recruit new business, cut costs, improve customer service and leapfrog in front of your competition.
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101 Outlook and Google Tips Debbie's years of experience working with email and Google are packed into this easy to read #1 bestselling book.
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101 Customer Experience Tips do you want more sales, referrals and repeat business? Then you need this book!
You won't want to miss these 101 tips to place your head and shoulders above the crowd to build customer loyalty, word of mouth, and profits.
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101 Balancing Tips with nine children between them and busy careers, let Debbie and Mary Lambie use their experience to make this practical little book a goldmine of solutions for you.
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Save hours a week using clever, timesaving 'how-to' solutions to the top problems you have using email, your calendar, address books/contacts.
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