Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Answer the phone quickly

If you are slow to answer the phone you will lose business. Research shows that if the phone is not answered within 20 seconds, 31% of customers hang up and ring a competitor and another 24% give up altogether.

Make sure your staff understand how important it is that the phone is answered quickly. Set a standard for phone answering and test it from time to time by phoning your own company.

Tell your staff the results of these tests.


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