Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips


I walked up to the counter at the airport to collect my rental car only to find that my reservation had been cancelled. It seems they had mistakenly thought I was coming the week before and had cancelled my booking. While someone scurried around to find me a car, I asked the woman at the counter if they ever made a phone call to find out why someone hadn’t shown up before they cancelled the booking. ‘No,’ she said. ‘We don’t bother.’ Doesn’t that speak volumes about the company?

What would your customers say you don’t bother to do?


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