Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Knock their socks off

Look for opportunities to delight your customers by solving problems they would just love you to solve but cannot reasonably expect that you will. When you do, you will knock their socks off.

Like the driver of a taxi I took from the Toronto airport in Canada who offered me three daily newspapers to read and asked me what kind of music I would like to listen to on the radio. Then he asked if I would like a cup of tea or coffee:

‘Coffee, please.’

‘Regular or decaffeinated?’

‘Regular, please.’

‘Black or white?’

‘White, please.’

‘Milk or cream?’

‘Milk, please and no, I don’t take sugar.’

I had to pour the coffee myself because he was doing 120 km/h down a 14-lane freeway, but he certainly went the extra mile in terms of providing a great taxi ride.


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