Motivational SpeakersDebbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance, Sales, Marketing, Time Management, Productivity, Technology, Tips

Listen to what they are telling you

Every day your customers give you nuggets of gold. Most of us let it slip through our fingers rather than using it to improve business.

Compliments tell you what you need to keep doing – or do more of. Complaints tell you where you need to improve and suggestions tell you how to improve. Frequently asked questions indicate needs that are not being met.

Create a way your staff can record these valuable bits of feedback. Every month or two, go through what has been logged and look for patterns. Tell your staff about the compliments.

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