Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
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Top management interacting with customers

Tom Dickin, of Ford Export and Growth Operations in New South Wales, Australia, has a special policy with regard to new car deliveries.

After all the paperwork is done and the handover almost complete, the general manager of the dealership makes time to come to the showroom to meet with each and every person collecting a new car. He shakes their hand and thanks the client for their business, presents his business card – including a mobile number – and tells the customer that their complete satisfaction is so important to the business that he personally wants to hear of any issues the customer might have – any time of day.

From customer feedback, this is a real wow factor. It takes about three minutes of the GM’s time and costs nothing. The mobile phone hardly ever receives customer calls . . .


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