Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Send staff out on visits

Send your staff out to shop at your competitors’ businesses or to do business with companies that have a reputation for great customer service. Then have them come back and report to the rest of the staff:

• What impressed them as being very good?

• What made them feel disappointed or angry?

• What can you learn from this?

The benefits will outweigh the costs. A restaurant owner sent a chef out to dine at a competitor’s. He came back complaining about good food being served on cold plates. He was much more careful about warming plates afterwards.


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