Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Processes are the engine that drives your business

It takes work to create a consistently great customer experience.
In the ‘old days’, we used to think of work as tasks that were bundled into those done by individuals.

Today, thanks to the thinking of quality management, we understand that work is a series of activities that form processes operated by teams.

Processes exist in your business right now They are the engine that drives what gets done. You may understand them and control them or they may just happen, but they always exist. A consistently great customer experience comes from understanding and managing your processes so they can deliver a predictable outcome every time.

Bring your staff together and produce a flow chart of your processes so you all understand how things get done and where the problems are that need to be fixed.


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