Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Walk in your customers’ shoes

You are a customer every day, yet when you get to work you forget what it is like to be one. Do you say and do things to your customers that you would never accept personally?

Think like, not about, your customers While dealing with them, put yourself in your customers’ shoes and ask yourself:

• If I was the customer would I like what I was hearing?

• Would I want to do what I am being asked to do?

• Would I like what I see happening?

This includes what the customer has to do to get in touch with you, access your place of business, purchase your product or service, get after-sales assistance or make a complaint. It also includes the sound of your voice, the way you look and the way your place of business looks.


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