Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Lesson from an 84-year-old

My 84-year-old mother-in-law asked me, ‘Please can you come over and help organise my computer files?’ I replied, ‘Of course, my pleasure. I’ll be over tomorrow about 1.15–1.30.’

At 2.00, she rang. ‘Yes, I’m on my way, I’m sorry I was a bit delayed. Be right there,’ I said, feeling guilty as hell. The job wouldn’t have taken fifteen minutes, but I got tea, muffins and a profusion of thanks. It was no effort at all really.

Later that afternoon, while on the office phone, my cell rang. It went to my voicemail. My mother-in-law had left a message to say thank you once again. My initial reaction was, ‘Gee, she really didn’t have to do that. And a cellphone call to boot!’ Ten minutes later, it dawned on me how lovely it was. I really appreciated that little bit extra that she had done – it made me feel special.

How different this was from my experience of sending out over seventy hand-written cards with a gift of my just-published book to a group of clients the previous month. While I expected nothing in return, it still floored me that I only received two thank-you emails from the seventy.

Now, I know an 84-year-old grandmother has far more time on her hands than you or I with the 101 calls on our time. Make time. Will you be a leader and reap the rewards? Or will you simply be one of the pack, who has no time for the equivalent of good manners in business?

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